General Terms and Conditions

These Terms and Conditions explain the rules that apply when you use Kyngs. They set out the relationship between our platform and registered users, and describe your responsibilities, our rights, and the operational rules that govern account use, payments, promotions and disputes. By registering and using the site you agree to comply with these terms and any additional rules published on our website.

Account responsibilities

You are responsible for keeping your account details secure and for all activity that occurs under your login. Do not share your password or allow anyone else to access your account. We may suspend or close accounts where we suspect fraud, money laundering, chargebacks, bonus abuse or other prohibited behaviour. If you notice suspicious activity, contact support immediately.

Eligibility requirements

To register you must be at least 18 years old and located in a jurisdiction where our services are permitted. Only one account is allowed per person, household and payment method unless we agree otherwise. We may request identity and address verification documents at any time and verification must be completed before withdrawals or as required by our compliance checks.

Acceptable platform use

Accounts must be used only for lawful personal gambling activity. Using VPNs or other tools to bypass geographic restrictions is not permitted. Collusion, bonus hunting, chip dumping and other forms of abusive behaviour are prohibited. We reserve the right to refuse or reverse bets, void wins and suspend accounts that breach these rules.

General bonus and promotion rules

Promotions and bonuses are subject to specific terms that are published with each offer. Wagering requirements, eligible games, contribution rates, maximum bet limits and expiry periods will be set out in those terms. Only one promotional offer may be active at a time unless an offer explicitly allows stacking. We may refuse, adjust or withdraw promotions where we reasonably suspect abuse or errors.

Deposits and withdrawals

Deposits

Supported payment methods and minimum deposit amounts are listed on our cashier page. Deposits are generally credited instantly, though processing times depend on the chosen provider. We do not control third-party fees and recommend checking with your payment provider.

Withdrawals

Withdrawal requests are subject to account verification and standard checks. Processing times vary by method and may include additional review for security or compliance. We may apply limits to daily, weekly or monthly withdrawals; details are available in your account settings. Where required, we will ask for identity documents before releasing funds.

Dispute resolution

If a problem arises, contact our support team so we can investigate. We aim to respond promptly and work to reach a fair outcome. If we cannot resolve a dispute directly, both parties may agree to escalate to an independent dispute resolution service or alternative dispute mechanism where available.

Updates to terms and conditions

We may update these Terms and Conditions from time to time. Material changes will be notified on the site or by email when appropriate. Continued use of your account after updates indicates acceptance of the revised terms. We recommend you review the terms regularly to stay informed of any changes.